Sustained, long-term success takes careful planning, strong leadership and a committed, well-trained team with key members ready to take on more responsibilities as needed.
The problem?
"Very few dealerships have a formal strategy in place," says Kendall Rawls, director of development with the Rawls Group, an Orlando-based consulting firm that works in the automotive sector among other industries.
Too often, she says, owners and managers think they're too busy growing their business to plan for the future and put the right people in place to make it happen.