In the early days of the coronavirus outbreak, customers who walked in to the parts department at Fairlane Ford in Dearborn, Mich., couldn't get near the counter. Parts manager Shawn Featherston created a barrier using parts boxes that kept customers at bay.
As the virus worsened in the Detroit area, Julie Walker, dealer principal, created even more distance between parts customers and Featherston. She locked the door and had customers either call or talk through the glass. They paid by holding their credit card up to the window, which Featherston photographed and processed. The parts were then placed outside the store for the customer to load.
"We're focusing on training our clients to order parts online," said Walker, who later had to temporarily close the dealership.