"We have incorporated our multipoint inspection system, MPi by AutoPoint, into our sales team, so that our general sales manager, sales managers and used-car manager all have direct access to it. It establishes communication between all departments. The service technician performs the inspection and loads the info into MPi, which then gets sent to parts for pricing. Once parts is done, it goes to our sales department for review. The whole process can be done in minutes, and it holds the whole team accountable because it lets them know exactly where each vehicle is in the reconditioning process. The sales management team can get the MPi system on their mobile device and review it no matter where they are."
BEN CARLSON, Fixed operations director, DCH Wappingers Falls Toyota, Wappingers Falls, N.Y.