"That's why we have such an issue — because we've treated technicians so poorly for so long. And now we're trying to fix the issue. That's where I like to challenge employers: Why do you deserve this technician?" -- Kate Beirowski, WrenchWay sales director, on "The Parts Girl Podcast," May 18
"You sit down. You get a copy of your financial statement. [You give a copy to the other manager.] And you go through — 'What's our net-to-gross? What are our margins? What's our gross profit percentages? Where could we be selling more? How could we help each other?' And really have an understanding that you're in it together." -- Chris Collins, host of "Service Drive Revolution," on the May 23 episode "Best Ways for Parts and Service To Succeed Together"