Volvo Car USA is launching a mobile app called Accident Advisor that is designed to give Volvo owners, at no charge, step-by-step prompts about what to do when they've had an accident. It also aims to steer customers to the nearest Volvo Certified Collision repair shop.
In the near future, possibly this year, Volvo and CCC Information Services, the Chicago vendor behind the app, also expect CCC to get live access to telematics data from connected Volvo vehicles if sensors indicate a vehicle has been in a crash.
Since the 2015 model year, all Volvos are equipped to notify the automaker's Customer Care Center automatically if an airbag deploys. Adding telematics data from other sensors could be a game-changer for Volvo. Its call center could tailor its response immediately after a crash, based on a more precise idea of its predicted severity.
The additional crash data would also help during the repair process. The new system would reduce the time required to get a repair estimate and determine which replacement parts are needed, the two companies said in separate interviews.
"That's how we see this thing evolve," Scott Doering, vice president of customer service for Volvo Car USA, told Fixed Ops Journal. "We could, at the moment of impact, know how serious it is."
Volvo announced the launch of Accident Advisor last month. CCC says Volvo Car USA is its first automaker customer for the app.