Editor's note: The fourth paragraph of an earlier version of this story understated the number of Ford dealers who have signed up to be certified to work on the Mach-E.
The new Ford Mustang Mach-E is the first electric vehicle Ford Motor Co. expects to sell in large numbers. To service the SUV, Ford dealers are installing charging stations, buying new tools and assigning technicians to specialized training. Ford says the Mach-E's redesigned battery will make that service easier, safer and faster.
Shawn Barry, general manager of Red McCombs Ford in San Antonio, says his dealership is undergoing "the full certification program" for Mach-E service. That includes sending his eight EV-certified techs to a Ford center for training specific to the Mach-E; they also are receiving online instruction. They are trained to work on the Ford Focus BEV, Ford's only other battery-electric vehicle.
Barry says he will have to buy special tools for Mach-E service. Ford will define those requirements next spring, he adds, and the Mach-E is scheduled to arrive at dealerships in late 2020.
More than 2,100 dealers have signed up to be certified for the Mach-E and subsequent EVs, says George Goddu, the lead for aftersales strategy on Team Edison, Ford's division of EV planning. That's up from the 900 dealers who had been previously certified to service EVs.