Among major automakers, only Tesla — which eschews traditional dealerships — offers mobile service for its vehicles. But Amazon customers are familiar with mobile mechanics: They can use the e-commerce site to order vehicle repair and maintenance at their homes and workplaces.
New-vehicle dealerships haven't matched Amazon's mobile service offerings. But that could be changing as service departments look for new ways to stay competitive and profitable.
Amazon, which launched its on-site venture in 2015, contracts with local businesses and independent technicians to provide such services as oil changes, brake replacements and belt changes at residences and offices. It partners with high-profile aftermarket chains, such as Sears Auto Center, Pep Boys and Monro, along with independent shops to perform heavier-duty repairs and tire-and-wheel installations at their stores (see story, at left).
The availability of Amazon's mobile services is geographically spotty, although urban centers are well covered. Adam Goetsch, Amazon's automotive director, says the company "will continue to explore ways to expand service offerings."