For a franchised dealership considering outsourcing some or all of its reconditioning work, Manheim is one option for this vital service. The auction giant says it has refurbished more than a half-million vehicles for retail since 2015, whether those cars, SUVs or pickups were sold on traditional car lots or online.
With today's "huge appetite for used vehicles," Manheim is committed to help dealers "stock the shelves," Patrick Brennan, Manheim's senior vice president of marketplace, told Fixed Ops Journal. From 2020 to 2021, Manheim saw a 60 percent jump in its retail reconditioning business.
The Atlanta-based company began ramping up its recon operations before the COVID-19 pandemic, opening a San Francisco-area facility in 2018 and bringing an Orlando center online the following year. With more than 50 retail reconditioning centers, 70-plus wholesale facilities and 900 certified technicians, Manheim says its recon operations can boost dealers' efficiency, capacity and profits.
The turnaround for recons at Manheim is one to 25 days, but most recons take nine days or less. Charges vary widely based on factors such as the original condition of the vehicle and the dealers' goals or instructions.
A $30 million software upgrade last year streamlined the company's reconditioning operations and boosted technician productivity, said Paul Halsch, Manheim's vice president of reconditioning. The company also is planning for the future to ensure techs can repair electric vehicles, advanced driver-assistance systems and other emerging technologies and mobility solutions.