Traffic in the service drive continues to grow to pre-pandemic levels and above as more consumers are bringing their vehicles in for repair and warranty work. In addition, some dealership fixed ops departments are struggling with staffing issues, from technicians to porters.
Despite the hectic pace, Glorianna Corman, senior risk management consultant at KPA, an environmental, health, safety and work force compliance software and services provider, said now is the right time for dealerships to evaluate their safety training program. Corman says the White House wants to double the number of Occupational Safety and Health Administration inspectors by 2024. That means the value of an effective training program rises because OSHA-compliant dealerships likely will experience far fewer citations — and penalties and fines — than those that are not.
Corman, 41, spoke with News Editor Dan Shine about how a safety training program protects a dealership's employees and bottom line. Here are edited excerpts.