American Honda Motor Co. is working to stay ahead of potential consumer complaints related to a possible engine oil problem in hundreds of thousands of Honda CR-V and Civic models that have a 1.5-liter turbocharged engine.
On some of the affected vehicles, Honda says, fuel could dilute engine oil. Honda plans to send customers letters starting this month to make sure they're aware the company is offering remedies that include a software update and a limited extension of its powertrain warranty. Honda has not disclosed the cost of these fixes.
"They're doing the right thing — they always do," Honda dealer Tim Higgins says of the automaker. Higgins is president of Saratoga Honda in Saratoga Springs, N.Y., and a member of the Honda National Dealer Advisory Board.