Dealers with express lanes have found they can spend less time trying to lure technicians from other stores if they grow their own talent.
"We don't want the express team to just be the express team. We want it to be a launching point for their automotive career," says Mike Lupoi, general manager at Button Chrysler-Dodge-Jeep-Ram in Kokomo, Ind. "We've had express team members go to being service advisers, technicians, parts department personnel and salespeople."
Recruiting for the express lane can be difficult. Techs get dirty, and much of the work, such as rotating tires, is physical. Working in express is near the bottom rung on a long ladder of careers at a dealership.
Starting techs at more than minimum wage or promising quick raises for new hires who show promise are two ways to overcome some of the negative aspects of the job.