One of every 10 dealership customers who schedules a service appointment must wait to see a service adviser upon arrival, a new survey suggests. For half of these customers, the wait is brief; for the other half, the delay is 10 minutes or more.
Last month, DealerRater polled for Fixed Ops Journal nearly 15,000 customers who had visited a new-vehicle dealership recently. Among those who had made a service appointment, 90 percent said they saw the adviser on schedule.