A BMW driver noticed a low-coolant warning light and called the automaker's customer service line. After a few moments, a video chat window opened on the customer's smartphone and they were able to speak on camera with someone at a BMW call center. That representative guided the customer down the aisle of an auto parts store to pick out the correct coolant for their vehicle.
Another customer called the service line saying they couldn't connect the charger cord to the port on their hybrid vehicle.
By using the video chat function and showing the representative the vehicle's charging port, a small pebble was spotted blocking the charger from locking in. The customer removed it and was able to charge the vehicle.