At Automotive News’ second annual Fixed Ops Journal Forum, held Nov. 13 in Orlando, attendees heard tips on lifting their game today while getting a glimpse of what parts and service departments will look like tomorrow.
Automotive News' Fixed Ops Journal Forum: Insights from the experts
Cecil Sims of Mercedes-Benz of Birmingham (Ala.), pointed to the high standards of his store’s co-owner, football coach Nick Saban.
Orlando dealer Alan Starling has been shaped by Disney culture.
Tom Kane, of Universal Nissan-Hyundai-Genesis, spelled out his “good, better, best” approach to selling service options.
Sarah Vantine of Scott Clark Auto Group explained how she created a business development center for service.
Mark Colosimo, left, of event sponsor Urban Science, used a quiz to make his points about the future of service. Tully Williams of Niello Co. focuses on technicians’ hours, not dollars.
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