The shop floor has 63 service bays with efficiency-enhancing features including express-service lifts that raise and lower vehicles significantly faster than the lifts at the old dealership next door, also called Courtesy Toyota. Wheel wings on the lifts help techs avoid back strain when they install tires. The parts department in the center of the shop gives technicians quick access to parts.
The service department also features labor-saving tire mounting and balancing machines, an alignment rack that runs tests much faster, and two carousels that greatly reduce the time needed to deliver tires to technicians.
The machines are strategically situated to maximize technicians' productivity and efficient work flow. Asbury declined to identify its vendors.
"We just love it when we walk into the locker room," says Jose Flores, a Brandon Toyota shop foreman. "We imagined we'd get something like a gym class locker room, but this is a very, very nice place to take a break.
"Asbury didn't cut any corners," he told Fixed Ops Journal. "We have nice wood lockers, not metal, and they're more spacious. The restrooms are larger, too."
Unlike the shop at its predecessor store, the service department is air conditioned, which Flores calls "an A-plus addition."
The department's design, layout and equipment reflect input from Asbury employees nationwide, gathered during town hall meetings the executive team holds annually at every dealership, as well as through employee surveys. The dealership group even uses exit interviews with departing workers to solicit comments about facilities, Brand says.
"At the town halls, we do dealership walk-throughs," says Brand, a former service manager and technician. "These facility evaluations provide us with a ton of feedback."
Service employees expressed two priorities during the fact-gathering process, Brand says: nicer break areas and better designed shops that can handle work flow more efficiently.
"If a car comes in here and leaves there, does that flow right?" he says. "We also wanted to position equipment so technicians can do their jobs without unnecessary delays and without expending more effort than needed."