The pandemic forced many dealership service departments across the country to implement or accelerate new amenities for customers such as mobile service vans and scheduling and payments by phone. Here's which of these new amenities will become staples in the service lane and why.
David Bergamotto, Service Manager, Park Avenue BMW
Jim Henne, General Manager, Performance Toyota/Performance Volvo Cars
Larry Hourcle, NADA Academy Instructor, NADA
Ed Roberts, Fixed Operations Director, Bozard Ford
Dan Shine, Editor, Fixed Ops Journal
This conversation was originally broadcast on October 29, 2020, as the fourth of five conversations in the Fixed Ops Journal Forum series. The series runs through November 5. Learn more and register for future broadcasts here.