Many dealership service departments across the country were off to a good start in 2020, then the pandemic hit. Here's how they reacted, adjusted and climbed their way back to profitability.
Becca Kroeger, Service Manager, Universal Nissan
Francisco Mora, Service Manager, Esserman International VW
Danielle Rodriguez, Service Manager, Audi Nashua
Mark Williamson, Service Director, Love Chevrolet
Dan Shine, Editor, Fixed Ops Journal
This conversation was originally broadcast on October 15, 2020, as the second of five conversations in the Fixed Ops Journal Forum series. The series runs through November 5. Learn more and register for future broadcasts here.