A time of crisis can be a time to make changes. They can range from perfecting the basics – such as the service drive walkaround – to investing in technology that will improve performance for years to come.
Peter Chung, General Manager and Vice President, Magic Toyota
Fred Fordin, Vice President, Dealer Professional Services and Escalations, CDK Global
Scott Gregg, Service Director, Tucson Subaru
Rick Wegley, Institute Instructor, NCM Associates Inc.
Dave Versical, Chief of Editorial Operations, Automotive News
This conversation was originally broadcast on October 22, 2020, as the third of five conversations in the Fixed Ops Journal Forum series. The series runs through November 5. Learn more and register for future broadcasts here.