If Joseph Agresta had one concern about delivering a vehicle to a customer early on in the coronavirus pandemic, it was handling the contract.
Agresta's Benzel-Busch Motor Car Corp., which has three franchised dealerships in New York and New Jersey, came up with a contactless strategy. First, a dealership employee would spray Lysol on the contract and seal it in a plastic bag. Then, the customer would use his or her own pen to sign the documents, spray them once more and seal them back in the bag.
"That's not really a great experience for anybody," said Agresta, the group's president. "It's not how we should be doing business in today's age with the technology we have."
Agresta's stores are now trying a new way to collect customers' signatures at home that doesn't involve spraying paperwork with disinfectant: electronic remote signatures.