Incomplete finance and insurance paperwork almost cost a Stellantis dealership and an auto lender the ability to have a customer's complaint arbitrated instead of going to court, according to a consumer finance attorney.
"As a recent Kentucky case proved, sloppy execution endangers even the best forms," David Hicks, a partner at Hudson Cook, wrote in May.
Plaintiff Chris Randall sued Louisville Chrysler-Dodge-Jeep-Ram in 2021 alleging the dealership failed to disclose credit terms in violation of the Truth in Lending Act and forged his signature in violation of the Kentucky Consumer Protection Act. He also sued American Credit Acceptance, the indirect lender that received the note from the Kentucky dealership.
According to Randall's lawsuit, he had agreed to put $1,000 down on a 2007 Chevrolet Suburban priced at $8,819. He alleged being told he had to buy GAP coverage and a one-year vehicle service contract, which added $3,799 to the vehicle's cost. Those charges, a dealership processing fee, sales tax and registration fees brought the vehicle price to $13,194.14, according to the lawsuit. He received a 25 percent interest rate on the loan.