Quite the opposite, he said, because digital tools can enable dealers to easily track compliance and to hold employees accountable. "What the compliance management system offers dealerships is not only to point out where the dealer may be putting itself at risk, but also highlight the peak performers," he said.
The important thing is for dealers to make sure they have the proper training in place, and the right people using the relatively novel digital F&I tools, experts said.
"There's an amount of compliance built in, for sure," said Tabar of United Development Systems. "But I think that sometimes we get into a little bit of trouble when we think that the software that we're utilizing is all we need."
If someone is going to be dishonest, there's not a lot of technology available that can get around that. Overall, training is key for everyone, especially on newer tools.
If dealers expect a robust tool alone will lead to success, they're wrong, said Taylor of Hendrick Automotive. People still drive the process.
"We're not looking at hiring lesser individuals or lower-cost individuals because we've made this investment in this particular technology," he added. "It still comes down to the people."