LAS VEGAS — Digital brainpower provides fast, intelligent solutions in auto lending. It's the human element that can sometimes gum up the works.
That was the experience of Vince Rice, COO of Hyundai Capital America, when the captive lender ramped up e-contracting in March 2020.
"I was a little nervous about this presentation because I decided to share some of my failures," Rice said during a panel discussion at the American Financial Services Association Vehicle Finance Conference & Expo in Las Vegas this month. He was quick to add that Hyundai Capital has since fixed the problems.