When showrooms throughout the U.S. were forced to close amid the coronavirus pandemic this spring, many dealers shifted to digital sales out of necessity.
Lyon-Waugh Auto Group, which had been set up with Darwin Automotive's digital retailing tool at one dealership, decided to roll it out to all eight of its luxury-brand stores in Massachusetts and New Hampshire. Now, with more deals being done away from the F&I office, it begs the question whether the digital sales process could be more susceptible to fraud.