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May 18, 2020 12:00 AM

Intelligence Report: How retailers have fared amid crisis

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    Intelligence Report

    Dealers kicked off 2020 on a tear, with many reporting that their businesses had set records in January 
and February. But in March, that booming optimism turned to fear as the coronavirus pandemic threatened the survival of many dealerships.

    Here’s how the great-to-grim news unfolded for some of the country’s largest public and private auto retailers and auto retail vendors.

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    Intelligence Reports: Dealers
    KAR Global
    CarMax
    Ken Garff Automotive Group
    Cars.com
    TrueCar
    Lithia
    Asbury
    Larry H. Miller
    Berkshire Hathaway Automotive
    Prime Automotive Group
    Group 1
    Hendrick Automotive Group
    Cox Automotive
    CarGurus
    CDK Global
    AutoNation
    Carvana
    Sonic
    Coronavirus timeline

    March 3: An employee at Toyota of Kirkland in Washington state tests positive for COVID-19, the first known case at a U.S. dealership. The store later temporarily closes for cleaning.

    March 16: State and local governments begin to issue stay-at-home orders or mandates to limit nonessential business, including in California and New York. Manheim and ADESA say they'll switch to all-digital auctions as of March 18.

    March 17: CarMax closes 5 stores in California. The National Automobile Dealers Association and the Alliance for Automotive Innovation ask President Donald Trump to issue guidance that dealerships be considered essential businesses.

    March 20: ADESA halts all auctions for at least 2 weeks.

    March 23: The drop in dealership business grows as March forecasts look grim. CDK Global CEO Brian Krzanich reduces his pay to $1 as CDK cuts fees.

    March 24: The California New Car Dealers Association recommends dealerships close showrooms to comply with a statewide stay-at-home order. More vendors reduce fees for dealerships.

    March 25: Group 1 Automotive says it will furlough 3,000 employees and make other cost cuts. Asbury Automotive Group terminates its $1 billion acquisition of Park Place Dealerships.

    March 27: Trump signs a $2 trillion stimulus package into law, including loans to small businesses such as dealerships.

    March 29: Robert Garff, chairman of Ken Garff Automotive, dies of complications from COVID-19.

    March 30: Dealerships increasingly shift toward digital sales. Penske Automotive Group says it has furloughed employees and made other cost-cutting moves.

    April 3: AutoNation Inc. says it has furloughed 7,000 employees and made other cost-cutting moves. Asbury furloughs 2,300 employees and cuts executive pay.

    April 8: CarMax says it will furlough 15,500 employees and make other cost cuts.

    April 13: Lithia Motors announces job cuts for 5,100.

    April 15: U.S. Rep. Mike Kelly, a car dealer in Butler, Pa., is recovering from COVID-19.

    April 16: Vendor CarGurus plans to lay off 13% of its global work force.

    April 17: The U.S. Department of Homeland Security's Cybersecurity and Infrastructure Security Agency classifies auto sales as an essential service.

    April 24: AutoNation and Penske confirm they have returned federal Paycheck Protection Program loans.

    April 29: Sonic Automotive Inc. discloses it reduced its head count by a third through furloughs and terminations.

    May 4: Dealerships adopt new safety protocols as some locales prepare for economies to reopen.

    May 7: Cox Automotive says it will furlough more than 12,500 employees, most at its Manheim unit.

    May 8: Los Angeles County allows dealership showrooms to reopen with specific health and safety protocols.

    May 13: Penske says it is suspending its stock dividend, a move anticipated to save about $34 million cash in the 2nd quarter.

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        • Ally All Ears Podcast | building customer loyalty during challenging times
        • Ally All Ears Podcast | reducing friction in the purchase process
        • Ally: All Ears Podcast | Building trust to attract and retain customers
        • Ally: All Ears Podcast | Staying competitive with vehicle acquisition
        • Ally: All Ears Podcast | Used Car Bubble
        • Ally: All Ears Podcast | practices you may incorporate into your F&I department
        • Amazon Ads: Marketing tips for electric cars and alternative-fuel auto advertisers
        • Big Ass Fans: Reducing risk and productivity loss with Big Ass Fans & evaporative coolers
        • CDK Global: Shoppers make clear the service features they want
        • Capgemini: Unlocking the next turn in the mobility roadmap
        • Champ: The history of titling and the cost of human error
        • Cox: Automation and the future of automotive retail
        • Cox: Transformation toward eCommerce in automotive retailing
        • Cox: Transforming F&I for Automotive eCommerce
        • Deloitte: ACCELERATING DIVERSITY, EQUITY AND INCLUSION
        • Easycare: Reinventing the service contract for EVs
        • Easycare: The importance of benchmarking your reinsurance performance
        • Effectv: Why “Customer Lifetime Value” Should Be the Auto Advertising Buzz Word for 2023
        • Experian, GroundfTruth and Spectrum Reach: Dealership marketing: Navigating automotive advertising in a post-pandemic world
        • Experian: Evolving identity beyond the “who” to enable the “how”
        • Experian: Three steps to adapting to constant change in automotive marketing
        • Haig Partners: Buy-Sell Q&A: Where the Automotive M&A Market is heading
        • Haig: Buy-Sell Q&A | Navigating partial dealership sales
        • Haig: Buy-Sell Q&A: Future-proofing your dealership
        • Haig: Buy-Sell Q&A: What is the value of an M&A advisor?
        • JM&A Group, Easycare, Assurant: Unlocking new opportunities in F&I with digital retailing
        • Kerrigan Advisors: Interview with Baxter Auto Group
        • Kerrigan Advisors: Interview with Hitchcock Automotive
        • OEC: How to understand what customers are saying when they’re not saying it
        • PACE: Electrification Technology: Once the supply chain gets over the shock, EVs offer opportunities
        • Pace Program Navigating advanced driver-assistance systems
        • Phone Ninjas: 5 Reasons you need to use phone scripts for your dealership
        • REYNOLDS & REYNOLDS: Creating great retail customer experiences
        • REYNOLDS AND REYNOLDS: Are you ready for the FTC Safeguard Rule changes? Take this quiz to find out
        • Rey and Rey: Automation and the future of automotive retail
        • Siemens: The impact of vehicle electrification and connectivity on electrical system design
        • Spectrum Reach: Playing to win: How automotive dealers can capitalize on sports marketing
        • Swiss Re: Insurers and car manufacturers: how to unlock the potential of true collaboration
        • Text2Drive: Digital retailing meets the service department
        • Trimble: The future of autonomous vehicles speeds ahead
        • Truist: Capitalize on the changing structure of auto retailing
        • Truist: Prepare now for the next era of automotive retailing
        • Urban Science: Promoting dealer-consumer alignment across continued industry evolution
        • Walbridge: Video | Walbridge Chairman on how automotive companies are navigating the electrification boom
        • Western Digital: To Meet Consumer Demand, Automakers Must Double Down on Agile Development
        • Wipro: How to address safety and security for software-defined vehicles
        • Wipro: How today’s tech decisions drive tomorrow’s sales
        • Wipro: Software Helps Address the Affordability Challenge
        • Wipro: The Promise of Software-Defined Vehicles and the Cloud Car Ecosystem
        • Wipro: Video | Wipro CTO on how OEM's are leveraging software-defined vehicle technology
        • Notarize: What to expect for the future of auto sales
        • Seagate: Unlocking value from connected-car data
        • Amazon Web Services: AI-powered supply chain decision-making
        • Epic Games: Five ways in-car designs will change in the next five years
        • Haig Partners: How are dealerships being valued today?
        • Haig Partners: Dealership consolidation trends
        • Haig Partners: Dealership valuation trends
        • Haig Partners: Dealership succession planning
        • Ally: Navigating the future of automotive retailing
        • Google: How a century-old brand is transforming the auto industry
        • Car Wars: Is a Rise in Service Leading to Poor Customer Satisfaction?
        • Solera | DealerSocket: Four real-time integrations that can save your dealership time
        • Solera | DealerSocket: Time for a new pre-owned pricing tactic
        • Kerrigan Advisors: Blue Sky Update Q4 2021
        • Qualcomm: Trading multi-year design cycles for on-demand features and experiences
        • Twitter: EV adoption is happening...in an unexpected place
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