Personality tests might not improve hiring decisions, but many dealerships find value in the self-reflection.
David Foster, general manager of Hendrick Porsche in Charlotte, N.C., said Hendrick Automotive Group uses a program called Management By Strengths that includes training and having employees' personalities profiled. Employees wearing name badges can see other employees' strongest personality traits by color, helping them interact, he said.
Foster called the system a "common ground." By seeing a color, he knows how to interact with that person from a personality standpoint.
"In my case, mine is green, which ... basically states that I'm kind of an extrovert. I'm kind of outgoing, rather talkative," Foster said. "One might be red, which is somebody that's a little bit more direct, will get to the point of things. Blue would be somebody who's a little bit more paced, kind of an even-keeled-type person. Yellow, which is a structure trait, which basically is somebody who has a great attention to detail."
Foster said the colors can help people quickly identify why an employee assigned a yellow color might be asking them a lot of questions, or know that someone with a red badge who may seem rude by asking a direct question just wants to get to the point.
Foster said in the case of a conflict between two employees, for example, he could look at their profiles and suggest more productive ways of interacting.
"We learn how to deal with each other," he said.