Since joining CDK Global Inc. more than a year ago, CEO Brian Krzanich has emphasized a commitment to improving customer service.
The dealership management system giant isn't wavering on that pledge. CDK plans to spend more than $300 million over its next three fiscal years — into 2022 — on new technology and efforts to improve processes, Krzanich wrote to dealership customers in a letter dated Friday, Feb. 14, timed with the start of the NADA Show in Las Vegas.