For most of 2020, Fixed Ops Journal has written about how the coronavirus pandemic has disrupted so many things at franchised dealership fixed ops departments. We know how they feel. COVID-19 disrupted something of ours as well — the 2020 Fixed Ops Journal Forum planned for Nashville in October.
But like so many service managers and directors did during the pandemic, we adapted. We changed our two-day, in-person event to one-hour recorded discussions over five Thursdays in October and November. If you haven't seen them, you're still able to watch them on demand. (Watch for free here.) Just pretend you're binging some Netflix show, but instead of "Breaking Bad," it's more like "Braking Bad."