For years, you could always count on Fiat Chrysler brands being doormats in surveys of vehicle quality.
In a decade of annual J.D. Power Initial Quality Studies starting in 2008, only one FCA brand — Ram in 2017 — managed to make it among the top 10. That's one for 100, a sorry batting average in any league.
FCA did better in scoring last-place finishes. During the same span, Dodge and Jeep each had one such inglorious title. And Fiat — true to its "Fix It Again, Tony" reputation — claimed four.
This is hardly what Dennis Pawley, Chrysler's former manufacturing chief, had in mind when he went public in the 1990s with his goal of topping Toyota in quality.
What we saw in late June was more like it: FCA's Dodge, in a tie with Kia, ranked No. 1 in the 2020 IQS report, the first time a domestic brand finished on top in 34 years of the study.
What's more, Ram came in at No. 3. And Jeep finished above the industry average at 11, a notch above Lexus and well ahead of Toyota, Pawley's target of long ago.