Mary Barra is navigating the giant General Motors ship though some rocky waters, and she needs everyone rowing in the same direction.
At the same time, some employees felt tossed about as the company told them they could make their own decisions about where to work, then told them to come to the office — then relented but also set a new date early next year for planning to return about half of the time.
While the process has been more turbulent than optimal, the CEO is trying to meet her employees in the middle, where the company and its workers can get what they need.
In a town hall after the back-to-offfice announcement, she said she asked everyone: "Please, assume goodness."
It's the right ask, though not an easy one. GM is a big institution, and it's easy for people to feel left out or that they are seen as cogs in a giant machine that doesn't necessarily care about them as humans.