In a year filled with bad news for Jaguar Land Rover — Brexit, slumping sales in China, diesel woes in Europe and financial losses — comes word that Jaguar's best-selling vehicle, the F-Pace crossover, landed at the top of Consumer Reports' list of least reliable vehicles.
Most of the problems F-Pace owners cited in a survey were related to the vehicle's infotainment software or noises and leaks, not mechanical breakdowns, said Jake Fisher, the magazine's director of auto testing. Still, the results are in keeping with a nagging problem for Jaguar: The brand rarely has been a leader in quality and reliability.
"We understand many reported issues were related to the infotainment/navigation/phone system, which we are continuously updating, as well as other features such as the engine stop-start system, which can be abrupt to drivers not familiar with the fuel-saving technology," Jaguar Land Rover spokesman Stuart Schorr told Automotive News.
Fisher said the survey defines reliability problems as those that cause the customer to return the vehicle to the dealership for repairs.
Speaking of the F-Pace, he said: "It's not uncommon with other manufacturers that we see issues with the infotainment system where there would be lockups with it or [the GPS screen] would go blank. But we've seen hardware issues, too. There were reports of the engine overheating," he said, citing detailed complaints F-Pace drivers wrote about on the reliability survey.
Fisher acknowledged the F-Pace reliability data were extracted from fewer surveys than other vehicles on the list.
Although Jaguar Land Rover has sold more than 45,000 F-Paces in the U.S. since the vehicle went on sale in 2016, just 250 F-Pace owners filled out the Consumer Reports reliability survey, which covers all years of the vehicle.
Other vehicles on the list generated 200 to 300 surveys per model year, said spokesman Douglas Love.