Submit your dealership best practices

We encourage readers to send us examples of best practices they employ at their own dealerships. These are practices that are a proven contributor to dealership operations. It could be a marketing tactic, a hiring or staffing initiative, a customer satisfaction push, a cost-savings move or any other strategy that helps the dealership operate more effectively and make more money.

Best Practices

“I’m not here to sell you, I’m here to help you” is the motto Boris Lopez, director at South Dade Toyota of Homestead and South Dade Kia of Miami in Florida, took on for his customers.
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Best Practices
Incentivizing salespeople key during crisis
Trucks provide transportation, power for equipment and stage space for performances outside homes.
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Best Practices
Dealership trucks are roadies in new kind of concert tour
Dealer adds mental health resources to help with strain of pandemic
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Best Practices
Dealer adds mental health resources to help with strain of pandemic
Group President Jimmy Ellis, right, with daughter Stacey Ellis-Hodges and son Wesley Ellis, who are group vice presidents, said the Memorial Day sale was the retailer’s first online holiday sales event.
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Best Practices
Dealership group's online platform a holiday hit
Kathy Anderson, left, and Susan Sigmon, right, accept donations from Kevin Runey of Sheehy Toyota of Fredericksburg. The store donated about $30,000 to local causes.
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Best Practices
Sheehy Auto donations grow during pandemic
The decision to expand the program was a “no-brainer,” says Amanda Grappone Osmer.
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Best Practices
Group's loan program helps employees in pandemic
“It boils down to a low monthly payment, 0 percent interest financing and it drives the customer right back to my service drive,” Scott Smith, president of Smith Automotive Group, said of the retailer’s expanded efforts to sell service contracts.
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Best Practices
Service contracts tuned to a pandemic
In May, more than half of vehicle buyers either saw or clicked on a Facebook ad from the store.
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Best Practices
Facebook ads help dealership's sales
Dahl Automotive President Andrew Dahl and his family members established the One Team Fund with $50,000 to help employees during the pandemic. He announced the effort via video.
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Best Practices
A helping hand when bills start to pile up
Dealers help out with vehicle sanitizing
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Best Practices
Dealers help out with vehicle sanitizing
Best Practice tips
Best Practices Supplements
Best Practices Supplement 9-23-19
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Automotive News 10-19-20
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