In late 2019, Warren Henry Auto Group opened an 800,0000-square-foot service center in North Miami for its Infiniti and Jaguar-Land Rover stores. The expansion nearly tripled the number of service bays from 28 to 82.
To help find technicians to staff up for the additional capacity, Warren Henry Auto Group launched two different initiatives — part of an ongoing effort by the seven-store group to recruit skilled talent.
In January 2020, Warren Henry instituted a deferred-compensation plan that pays service techs a bonus based on hours billed and seniority with the company. Employees become fully vested in the program after three years of service.
The group also partnered with Miami-Dade County Public Schools to host an ASE certification program to train candidates.
The tenure-based bonus program so far has helped Warren Henry nearly double the number of technicians at its North Miami location to 70 employees.
"The technicians who have been with us for a good period of time are appreciative," CEO Warren Henry Zinn told Automotive News. "They've also put a bug in the ear of friends who are working in other facilities."
During the pandemic last year, the group made an effort to demonstrate its loyalty. The company has not reduced its technician work force and has guaranteed techs 40 hours of pay a week.
"For several months, we didn't know what was going to happen from one day to the next," Zinn said. "We didn't know what kind of shutdowns we were going to experience."
Zinn played the long game with his hard-to-source talent pool.
"We know a lot of different groups that laid off large numbers of technicians," Zinn said. "From our perspective, it seems pretty difficult to understand why you would lay off revenue-producing individuals at a store."