Romain Automotive Group of Indiana has drastically reduced its employee turnover rate while increasing productivity.
But Romain President Mike Mintline acknowledged that the retailer's method for achieving this feat may not be for everyone — at least not at first blush.
"Really, it's hard to implement," he said. "Most guys like to operate by the seat of their pants. And we don't."
Since 2003, the three-store group has used what it calls the quality education systems management philosophy, adopted from the teachings of entrepreneur Philip Crosby, who is noted for improving large corporations' efficiency. It includes a series of team-driven processes that have led to Romain employees being more engaged by giving them a voice in dealership operations. It's created a work force of problem-solving, longer-term employees, Mintline said.