Jennifer Swope was convinced the F&I departments at the six stores owned by the Swope Family of Dealerships had untapped revenue potential.
The main obstacle? Silos.
From her perspective, each finance department worked independently with little collaboration, even though five of the stores are close to each other along what's known at Swope as the Miracle Mile on Dixie Avenue in Elizabethtown, Ky.
So Swope, who is general manager of Swope Hyundai and Genesis of Elizabethtown and also the granddaughter of the company's co-founder, Bill Swope, demolished those silos.
Her wrecking ball? Monthly meetings with the company's eight finance managers and six general managers.