Staying late at the office. Covering another employee's shift. Going the extra mile for a customer.
Employees at Raymond Chevrolet and Raymond Kia, both in Antioch, Ill., are rewarded with cash bonuses for these efforts — an incentive that owner Mark Scarpelli said has improved employee retention and workplace attitude.
Exemplary employee behavior is met with a "Q-card." The "Q" stands for quality. The cards, which detail how the employee excelled, are cashed for a $25 bonus.