Being outgoing wasn't natural for Yvonne Garcia, and sometimes she felt intimidated — which can be a problem for someone in retail.
So the sales associate at Principle Auto's BMW of San Antonio took a class — one of many offered through the group's Principle University — in which she had to sing, act, dance and share personal stories in front of her peers. After the course, she sold more than 20 autos each month for a year, making her the company's No. 1 client adviser. She has since been promoted to new-car sales manager.
"After taking many of the classes, I can now say I have completely changed from the person I was when I first started seven years ago. These classes have helped me overcome some of my challenges by having me deal with them head-on," Garcia said. "In my new role as manager, my training has allowed me to help my associates gain trust in themselves and push themselves harder in order for us to accomplish something beyond our goals as a team."