DCH Millburn Audi is part of Lithia Motors' growing empire, but it has the feel of a family-run business.
The Maplewood, N.J., dealership has had barbecues for staff, rewarded workers with Audi swag, held quarterly social gatherings and hired relatives of employees.
It's a well-honed recipe for DCH Millburn Audi, the top medium-sized store — a category of dealerships with 50 to 99 employees — on Automotive News' Best Dealerships To Work For list.
The luxury dealership was the overall winner in 2020, and it has been on the list every year since the Best Dealerships program began in 2012.
Employees seem to appreciate the attention. In 2021, staff turnover was 25 percent, less than the industry average of 34 percent that year.