Tim Boylan enjoys the best of both worlds.
As general manager of a small dealership — Acura Turnersville in Turnersville, N.J. — he is on a first-name basis with each of his 34 employees.
Yet his store also benefits from the expertise of its corporate owner, Penske Automotive Group.
With a state-of-the-art facility, motivated employees and little turnover, Acura Turnersville was the top small store on the 2022 Automotive News' list of the 100 Best Dealerships To Work For. Acura Turnersville also was the overall winner in 2018.
"We put our human capital above everything else," Boylan said. "I truly believe that if you treat employees well, the store will succeed and you will get more out of your employees."
The store's employee turnover rate tells the tale. This year, the store has lost only one worker — a porter who pursued career opportunities after getting a college degree. The store's managers have been there an average of 13 years. The sales associates average 10 years of tenure and the service technicians average 15 years.
In an industry where the average annual turnover rate was 34 percent in 2021, that's remarkable.