'Finding the diamond in the rough': How 2020's No. 1 dealership retains talent

DCH Millburn Audi General Manager Al Khouri says career planning, employee recognition and an open-door policy are contributing to the retailer’s low voluntary turnover rate. The efforts are part of the 'Make Others Great' strategy, which helped the Lithia Motors store near Newark, N.J., secure the No. 1 spot on the ninth annual Automotive News list of the Best Dealerships To Work For.