Nine out of 10 dealerships on the Best Dealerships To Work For list changed workplace policies and procedures or introduced new ones during the coronavirus pandemic. And those changes went well beyond putting new safety and cleaning protocols in place.

This year, creativity was key when it came to recognizing and encouraging employees at the Best Dealerships To Work For.

The spirit of the Saturn brand, which tried to reinvent the dealership experience in the 1990s, lives on at Bergstrom Acura in Appleton, Wis.

In an automotive retailing industry filled with employees for whom the grass always looks greener elsewhere, DCH Millburn Audi operates by the adage that it's more productive and efficient to simply fertilize one's own yard.

The dealership's 106-person staff leans on one another like family. When the store gets busy — or upended by the unthinkable, as seen this year with the coronavirus pandemic — all employees take on multiple responsibilities to help each other out.

Several retailers on this year's Best Dealerships To Work For list preserved or even increased employees' pay as the pandemic slowed business.