General manager: Mike Druken

Dealership group: Penske Automotive Group

Full-time employees: 37

Druken on changes to employment practices because of recent industry disruptions like the inventory crisis: “We made significant increases to our employee benefits. It started with making sure we are paying our employees competitive wages at every level as well as benefit packages. Of course these changes help us in our recruiting efforts.”

Druken on how employment practices could change with the industry shift to electric vehicles: “It starts with being prepared with the ongoing change in our industry. Installing charging stations, training our techs in servicing electric vehicles, educating our sales team — we all must embrace the change.”

Druken on improving employee retention: “I think we offer more than just a place to work but a career to success. If an employee is motivated and puts forth the effort, he/she will have an opportunity to grow in their position as well as have opportunities to advance. We always tell new recruits: ‘It’s a tough place to get in and a tough one to leave.’ ”

Druken on diversity, equity and inclusion: “We embrace diversity because it gives us a better perspective of thoughts and ideas. It allows us to ensure we are looking at our workplace from different points of view, which translates to our diverse customer base.”