General manager: Mike Press

Dealership group: Penske Automotive Group

Full-time employees: 64

Press on changes to employment practices because of recent industry disruptions like the inventory crisis: “Due to the inventory shortage, Toyota of Bedford has looked more closely at compensation, ensuring that each member of the team feels fairly compensated. Because of this, we have been able to put an extra emphasis on an internal process for referring good employees.”

Press on how employment practices could change with the industry shift to electric vehicles: “The only shift in our hiring practices has been a more intense search for those that are willing to evolve.”

Press on improving employee retention: “Compensation, time off and turnover percentages are all monitored and discussed monthly to ensure each team member’s satisfaction while balancing business needs. We focus heavily on employee engagement events and have shifted our focus from saving each bottom-line dollar to reinvesting in the employee.”

Press on offering a long-term career path: “We know two things. One, even if the employee is happy in their current role today, that could change later. Two, regardless of a person’s upward mobility potential, everyone wants to know that their future is being invested in.”