General manager: Patrick Hauser

Dealership group: Penske Automotive Group

Full-time employees: 33

Hauser on changes to employment practices because of recent industry disruptions like the inventory crisis: “We adjusted our sales ladder bonus to reflect the inventory shortages. With less cars, it was important to make sure we took care of our No. 1 asset, which is our human capital.”

Hauser on improving employee retention: “Open communication is key. Understanding what their needs are while tending to our needs as a business. Talking to our employees and knowing that we sincerely care about helping them.”

Hauser on offering a long-term career path: “Being a Penske store always allows us to have this conversation. Our network and opportunity stretch far outside our walls. It is about hiring the right people with goals who want to achieve something for themselves and others.” 

Hauser on diversity, equity and inclusion: “We have incredible people who have all types of different life, family and work experiences, which then enriches our store.”

Hauser on recruiting and retaining women: “Having women with our brand is very important as this is a growing segment, and also having women in the store is important for the store’s culture. Having a great mix of ideas and life experiences helps our store reach the new levels it’s achieving.”