General manager: Phil Snyder

Dealership group: Penske Automotive Group

Full-time employees: 46

Snyder on how employment practices could change with the industry shift to electric vehicles: “We are poised well for it with an EV-savvy sales staff and a great team of techs taking every opportunity they can to get the technical training necessary to diagnose and repair the current EV offerings as well as all the future product coming. Only thing we will look for is people that aren’t afraid of new technology. I truly believe that the majority of potential dealer employees are eager to learn about all the newest technology.”

Snyder on improving employee retention: “Employee retention is something we are always looking at and evolving our processes [on]. From compensation to employee engagement events and activities, we try to make it very difficult for anyone to want to leave.”

Snyder on offering a long-term career path: “Promoting from within is in the DNA of our store. Every manager we employ worked their way up the ladder. We have biannual reviews with each employee and specifically talk about where they see themselves going within the company and help them with a plan to hit their goals.” 

Snyder on changes to promote work-life balance: “We have reduced our hours of operation and have not seen any dip in business and have seen increases in productivity. We also assess holidays by either being closed or having a reduced staff, making sure everyone gets to have time with their family.”