General manager: Manny Tavares

Dealership group: Penske Automotive Group

Full-time employees: 56

Tavares on improving employee retention: “We strive to make it an environment in which team members enjoy coming to work every day. Not only with activities and awards, but taking the time to get to know the team members and their interests. Also making the work environment welcoming by making it safe and clean. Ensuring that if they have an issue or concern, there is a person they can reach out to.”

Tavares on offering a long-term career path: “We firmly believe in promoting within the organization. With the engagement sessions completed yearly with each team member and their supervisor, activity, results and opportunities for improvement are reviewed in detail along with growth plans for the individual. ... Team members witness colleagues getting opportunities to move up. As new hires get to know the team members, they realize many of them were promoted within.”

Tavares on diversity, equity and inclusion: “Promoting a diverse and inclusive work force and environment is critical to supporting our employees as well as our customers.”

Tavares on changes to promote work-life balance: “Flex time for team members has been a win-win all around. It allows adjustments to be made to address business needs and also the flexibility of time off to meet individual needs.”