General manager: Brett Drago

Dealership group: Penske Automotive Group

Full-time employees: 58

Drago on changes to employment practices because of recent industry disruptions like the inventory crisis: “While we are not looking to overstaff, we are constantly looking for top talent that can take our dealership to the next level.”

Drago on how employment practices could change with the industry shift to electric vehicles: “As the technology grows with the increasing model line of electric vehicles, we will be looking for staff that are computer savvy.”

Drago on improving employee retention: “It all starts with hiring the right people and making sure that we create a culture of recognition and feedback. Staying close to your employees and making sure they know that you truly care about their well-being inside and outside of the dealership.”

Drago on diversity, equity and inclusion: “Begin with a basic understanding that differences are welcome and celebrated at your organization. Let each team member know that their feedback is valued — and encouraged — and implement changes that will build a more inclusive culture.”

Drago on changes to promote work-life balance: “We understand that each employee is an individual with different life priorities and a different perspective on what constitutes a good work-life balance. We work with each individual to ensure they are able to change schedules or work from home when the positions allow.”