General manager: Nate Cartwright

Dealership group: Group 1 Automotive

Full-time employees: 43

Cartwright on improving employee retention: “We make sure that we are paying our employees the competitive market value. We prioritize work-life balance with our flexible schedules, and we hold work team events to promote building a solid team while also having fun at work. In addition, I schedule small group lunches with employees, which in that setting enables employees to open up easier and give me feedback for opportunities for improvement.”

Cartwright on offering a long-term career path: “As a GM, I have conversations with our employees on their personal short- and long-term goals so that I can help guide them on how to accomplish them. We have had multiple promotions from this store.”

Cartwright on recruiting and retaining women: “We do make an effort to employ more women because we believe women play a key role in retail sales. Their thought process is a key to successfully interacting with customers.”

Cartwright on changes to promote work-life balance: “We have changed schedules to improve employees’ work-life balance. We have a staggered schedule for our sales associates, which allows for more flexibility. Our technicians and service advisers are on a four-day, 10-hour shift, which has been very positively received.”

Cartwright on parental leave: “This is one additional benefit we offer to show our support of promoting a better work-life balance. By offering this paid leave benefit, our employees do not have to use other paid time off, so they can save it for other personal needs.”