General manager: Rick Trinkl  

Dealership group: Asbury Automotive Group

Full-time employees: 102

Fixed Operations Director Kevin Naylor on changes to employment practices because of recent industry disruptions like the inventory crisis: “We have increased our community service pay for our employees to 40 hours per year. We have also focused on early employment of entry-level technicians.”

Naylor on the benefits of hiring and training entry-level technicians: “They simply don’t leave. They grow with the master technicians and end up being close friends with their co-workers.” 

Dealership Relations Director Robert Smith on how employment practices could change with the industry shift to electric vehicles: “Employees’ longevity is key to continued success especially with the advent of electric vehicles. We have modified the interview process by adding members of all departments to participate in new-hire interviews.” 

General Sales Manager Justin Mauer on improving employee retention: “We promote from within the dealership. We also have a mentorship program for each department that allows us to teach the new employees how to do the job they wish to get.” 

Naylor on diversity, equity and inclusion: “We believe that by investing in a diverse and inclusive culture, we will attract top talent, leading to more innovative solutions for our valued customers and providing access to new and emerging markets.”

Smith on changes to promote work-life balance: “If a position is able to be fulfilled remotely then we began trying it. It turns out that these employees may only need to come into the store a day or two per week and their production is even higher [working] from home.”