General manager: Peter Reshel

Dealership group: Kunes Auto Group

Full-time employees: 45

Director of Marketing Jennifer Myers on changes to employment practices because of recent industry disruptions like the inventory crisis: “We were able to keep fairly strong inventory levels throughout the shortage, so we sold a lot of cars really easily. Coming into a tougher economic landscape, we’re seeing the need to refocus on solid and proven sales processes and activities. So employment and hiring practices aren’t changing, but we’ve been able to train order-takers, and we need to go back to producing sales professionals.”

Myers on how employment practices could change with the industry shift to electric vehicles: “We will need to focus on deliberate product training. Of course, we’ve always done product training, but everyone always has team members that are car nuts who know and find more than any training will give. EV products will be so wildly different [that] we cannot rely on that generational knowledge anymore.”