General manager: Nick Hilton

Dealership group: Penske Automotive Group

Full-time employees: 46

Hilton on how employment practices could change with the industry shift to electric vehicles: “I suspect the changeover to electric cars, and different sales channels, will change the sales commission model, but we are not there yet. I suspect we will have more younger people, with more of a product genius slant, as more people buy online [and] if one-price policies take hold fully.”

Hilton on improving employee retention: “Open and honest communication; regular reviews; walking the dealership daily; sensing the temperature and mood; and reacting to issues quickly”

Hilton on offering a long-term career path: “We celebrate new hires and internal promotions so everyone is aware that opportunity exists. We actively push training and advancement to ensure people see their next job is still with us.”

Hilton on diversity, equity and inclusion: “Promoting a diverse and inclusive work force and environment is critical to supporting our employees as well as our customers. Advertising our available opportunities on the largest job sites that reach the highest number of candidates ensures a diverse candidate pool.” 

Hilton on changes to promote work-life balance: “We have some reduced hours. That felt temporary initially, but as many of our clients’ work patterns have changed, their visit times have changed. Evenings have become much quieter, in both sales and service, so I suspect these changes may stick for the long term.”